Emergency Response Coordinator

2 weeks ago


Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance NHS Trust Full time

We are seeking a highly motivated and organized individual to join our team as a 111 Service Advisor at the Welsh Ambulance NHS Trust. As a key member of our call centre, you will play a crucial role in providing exceptional service to the public and ensuring that patients receive the right care at the right time.

With a minimum 5 GCSEs or equivalent, you will possess excellent interpersonal skills and be able to communicate confidently with the general public. Experience in working as part of a team and having good telephony skills is essential, while NVQ Level 3 or equivalent is desirable.

You will be required to work flexible hours, including weekends and evenings, and have a strong ability to treat patients with dignity, empathy and respect. Our ideal candidate will be able to demonstrate excellent computer and keyboard skills and ability to use critical thinking skills.

The salary for this position is £24,433 - £26,060 per annum pro rata, plus shift enhancements for unsociable hours. You will also have access to training and development opportunities to help you grow in your career.



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