Hotel Operations Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Steele Charles Limited Full time
Company Overview
Steele Charles Limited is a self-funded business operating in Edinburgh, offering high-end services to its customers. The company has ambitious growth targets and seeks to deliver exceptional customer experiences across its properties.

Job Summary
We are seeking an experienced General Manager to oversee the daily operations of our 7-unit apart hotel and contribute to the general management of the business. The successful candidate will work closely with the Managing Director to drive business growth and excellence in customer experience.

Key Responsibilities:
  • Responsible for delivering exceptional customer experiences, aiming for top-grade ratings and reviews.
  • Revenue management, including rate setting, bookings, platform management, and customer interface.
  • Create, implement, and monitor strategies to drive revenue growth and improve customer satisfaction.

Requirements
The ideal candidate will have a passion for customer experience, sales, and property management. A strong background in hotel operations and a proven track record of success in similar roles are essential. The successful candidate will be a strategic thinker, able to drive business growth while maintaining high standards of customer service.

Salary Range
£60,000 - £80,000 per annum, depending on experience.

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