Hotel Night Operations Manager

2 days ago


Edinburgh, Edinburgh, United Kingdom Britannia Hotels Full time
Role Overview:
As a key member of our hotel team, you will be responsible for leading the front desk operations during night shifts. This role involves managing a small team, ensuring seamless customer service, and maintaining high standards of cleanliness and security.

About You:
We are looking for an experienced individual with a proven track record in customer-facing roles. Your excellent communication skills and ability to work under pressure will enable you to thrive in this position. You should have a solid understanding of operational procedures and be able to effectively manage resources to meet business objectives.

Responsibilities:
- Manage and lead the night shift team, providing guidance and support as needed
- Ensure that all public areas are clean and well-maintained, preparing for events and activities
- Conduct regular security checks and floor inspections to maintain a safe environment for guests and staff
- Provide exceptional customer service, addressing guest queries and concerns promptly and professionally
- Collaborate with other departments to ensure a smooth operation and resolve any issues that may arise

What We Offer:
A competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also receive comprehensive training, opportunities for career development, and a range of employee benefits including free meals on duty, discounted stays at Britannia Hotels, and a generous holiday entitlement.

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