Food and Beverage Operations Manager
3 weeks ago
Department: Hotel Restaurant
Reports to: Hotel Manager
Responsible: Food & Beverage Service and Delivery from the Hotel kitchen
Scope and General PurposeTo manage and lead the Hotel restaurant team to ensure the professional day-to-day running of food and beverage service. Exceed the expectations of the guests to a five-star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.
Main Responsibilities:Guests & Quality- Host, manage and coordinate the food service and delivery within the resort for all guests to our 5* standards.
- Prepare the restaurant 5* standard and +1 service standard of food service for all guests.
- Communicate with the guests during their stay, so that they have their expectations exceeded by anticipatory faultless service.
- Deal with any guests' complaints and queries in accordance with Forbes Standards, and report actions appropriately to the Hotel Manager.
- Liaise with the head chef in coordinating professional food service and knowledge.
- Performance Manage all F & B team members so that they are confident and professional in their role as Top Performers.
- Manage the wine list so that it is interesting, varied and competitive.
- Manage the team rotas to ensure productivity and work-life balance compatibility.
- Communicate effectively with the 1887 team and other departments.
- Manage food and beverage supplies and listed suppliers for quality, variety, sustainability and efficiency.
Manage the health and safety audit for the department, record and diagnose hazards
Ensure complete compliance of self and team with Health & Safety regulations, including Food Hygiene and Allergens.
Ensure the psychological safety of all team members, so they do not fear speaking to you and any other team member.
EnvironmentProactively manage sustainability in your department in reducing energy consumption and wastage.
- Manage the sustainability policy to achieve the company's goals by embedding it into the departments and within the whole team.
- Friendly Pleasant, kind and easy to talk to.
- Aspirational Have hopes and desires to achieve your goals.
- Honest Have integrity so you can be trusted, straightforward and truthful.
- Challenging Interested in testing your ability, skills, and the way you think.
Integrity, Attentiveness, Flexibility, Trust, Humour, Curiosity, Compassion, Encouragement, Optimism, Forgiveness.
Our Purpose:To create incredible memories for people in a place like no other.
Vision Statement:A world-leading hotel that makes people feel special.
Mission Statement:Focusing on exceptional levels of friendly, faultless service and hospitality, we inspire and create memorable experiences of escape, by passionate and creative people, daring leadership, reinvestment, and a sustainable culture.
Our Core values:Dare to be different
Driven to be the best
Passion to make people feel special
Integrity in the way we live and work.
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