Food and Beverage Operations Manager

4 weeks ago

Inverness, Highland, United Kingdom Gecko Hospitality Full time
Job Title: Food and Beverage Manager

Department: Hotel Restaurant

Reports to: Hotel Manager

Responsible: Food & Beverage Service and Delivery from the Hotel kitchen

Scope and general purpose

To manage and lead the Hotel restaurant team to ensure the professional day-to-day running of food and beverage service. Exceed the expectations of the guests to a five-star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.

Main Responsibilities:
  • Guests & Quality
    • Host, manage and coordinate the food service and delivery within the resort for all guests to our 5* standards.
    • Prepare the restaurant 5* standard and +1 service standard of food service for all guests.
    • Communicate with the guests during their stay, so that they have their expectations exceeded by anticipatory faultless service.
    • Deal with any guests' complaints and queries in accordance with Forbes Standards, and report actions appropriately to the Hotel Manager.
  • Team
    • Liaise with the head chef in coordinating professional food service and knowledge.
    • Performance Manage all F & B team members so that they are confident and professional in their role as Top Performers.
  • Productivity
    • Manage the wine list so that it is interesting, varied and competitive.
    • Manage the team rotas to ensure productivity and work-life balance compatibility.
    • Communicate effectively with the 1887 team and other departments.
    • Manage food and beverage supplies and listed suppliers for quality, variety, sustainability and efficiency.
    • Manage the stock control for the hotel to ensure it is efficiently controlled, with annual price reviews and analysis to ensure competitive and positive working relationships with suppliers.
  • Health & Safety
    • Manage the health and safety audit for the department, record and diagnose hazards.
    • Ensure complete compliance of self and team with Health & Safety regulations, including Food Hygiene and Allergens.
    • Ensure the psychological safety of all team members, so they do not fear speaking to you and any other team member.
  • Environment
    • Proactively manage sustainability in your department in reducing energy consumption and wastage.
    • Manage the sustainability policy to achieve the company's goals by embedding it into the departments and within the whole team.
Expected Behaviours:
  • Friendly Pleasant, kind and easy to talk to.
  • Aspirational Have hopes and desires to achieve your goals.
  • Honest Have integrity so you can be trusted, straightforward and truthful.
  • Challenging Interested in testing your ability, skills, and the way you think.
Expected Leadership Behaviours:
  • Integrity, Attentiveness, Flexibility, Trust, Humour, Curiosity, Compassion, Encouragement, Optimism, Forgiveness.
Our Purpose:

To create incredible memories for people in a place like no other.

Vision Statement:

A world-leading hotel that makes people feel special.

Mission Statement:

Focusing on exceptional levels of friendly, faultless service and hospitality, we inspire and create memorable experiences of escape, by passionate and creative people, daring leadership, reinvestment, and a sustainable culture.

Our Core values:
  • Dare to be different
  • Driven to be the best
  • Passion to make people feel special
  • Integrity in the way we live and work.

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