Field Service Engineer Level 2

1 month ago

Derby, Derby, United Kingdom Getinge Full time

At Getinge, we are seeking a skilled Service Engineer to join our Surgical Workplaces service team. As a Service Engineer, you will be responsible for ensuring the smooth operation of our medical devices in the field, representing the business and building relationships with customers and colleagues to deliver exceptional service.

The ideal candidate will have a background in Mechanical or Electronic Engineering and experience of field-based work. You will have the opportunity to make a difference by utilising your technical knowledge and skills to troubleshoot and repair our equipment, and to provide quality service documentation to our customers.

We offer a competitive compensation and benefits package, including a flexible approach to working patterns and a range of enhanced family-friendly policies. You will also have access to comprehensive training on Getinge's equipment and a career progression pathway that rewards your development and expertise.

As a Service Engineer at Getinge, you will be part of a diverse and international team that is passionate about delivering the best possible service to our customers. If you are a self-starter with excellent communication skills and a desire to deliver exceptional service, we would love to hear from you.

  • Dealing with customers, demonstrating first-class interpersonal skills in a courteous and professional manner at all times
  • Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
  • Problem-solving, combining initiative with a practical and logical approach to all aspects of the job
  • Electrical / mechanical fault finding of equipment
  • Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
  • Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
  • Producing quality service documentation for submission to the customer
  • Maintaining regular communication with the internal Service Department, Technical Department and Service Managers
  • Following the correct returns and non-conformance report procedures at all times
  • Organising and prioritising a continuously changing workload, ensuring that all customers' calls and enquiries are responded to quickly and effectively
  • Out of hours stand-by cover, on a rota basis, in order to accommodate the needs of our customers
  • Producing accurate and timely written/electronic reports, as and when required/requested
  • Providing sales leads to relevant Service/Sales Managers
  • Observing and complying with Quality System duties and responsibilities at all times
  • Observing and complying with company and on-site Health & Safety requirements at all times

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