Field Service Specialist

1 month ago


Derby, Derby, United Kingdom Virgin Media O2 Full time
Salary: £29,000 - £36,200 per year

As a Field Service Engineer with Virgin Media O2, you will be responsible for delivering exceptional customer service and technical expertise in the installation, maintenance, and repair of our services. With a competitive salary of £29,000 plus £2,500 London Weighting Allowance, you will have the opportunity to earn a total of up to £41,700 per year.

About the Role

This is an exciting opportunity to join our team of Field Service Engineers and take on new challenges every day. You will work independently to diagnose errors and technical problems, determine appropriate solutions, and document processes according to company standards.

  • Be the expert in installations, fixing faults, and delivering great customer service
  • Diagnose errors and technical problems and determine appropriate solutions
  • Document processes and follow company standard procedures and protocols
  • Collaborate with the technical team and share information across the organisation
Requirements

To succeed in this role, you will need:

  • A UK Manual driving licence with no more than 8 points
  • To be comfortable working at heights and outside in all weathers
  • To enjoy problem solving and finding suitable solutions for customers
  • To be able to build great relationships with customers
  • To be an organised individual with a customer-focus, who is motivated to help others
What's in it for you?

We offer a range of benefits, including:

  • A competitive salary of £29,000 plus £2,500 London Weighting Allowance, £2,500+ On target earnings, plus a company van
  • 25 days of annual leave, including your birthday and all UK bank holidays
  • A first-rate pension programme with up to 10% matching contributions
  • The ability to buy and sell up to 5 days of leave to suit your individual needs
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
  • Life insurance and a healthcare plan
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)


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