Hospitality Operations Manager

3 weeks ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Overview

This is a pivotal leadership role responsible for delivering exceptional guest service and operational excellence in a new hotel development opening early 2025. The ideal candidate will bring proven experience as a Front of House or Front Office Manager, preferably within a luxury or high-volume hotel setting.

About the Role
The Front of House Manager will oversee all Front of House operations, ensuring the highest standards of guest service and satisfaction. This includes maintaining complete knowledge of hotel facilities, room types, amenities, rates, and local attractions to provide accurate information to guests. The successful candidate will also be responsible for managing staffing schedules, payroll accuracy, and daily operational needs, ensuring efficient use of resources.

Your Duties
  • Oversee all Front of House operations
  • Maintain complete knowledge of hotel facilities, room types, amenities, rates, and local attractions
  • Manage staffing schedules, payroll accuracy, and daily operational needs
  • Ensure smooth and welcoming check-in and check-out processes
  • Address guest requests promptly and courteously


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