Senior Hospitality Operations Manager
1 week ago
Kennedy Business Services Ltd is a leading hospitality recruitment agency, partnering with prestigious hotel developments in Belfast to source exceptional talent. We are currently seeking an accomplished Housekeeping/Accommodation Manager to join their senior leadership team.
About the Role:
- Oversee housekeeping operations, ensuring impeccable cleanliness, presentation, and maintenance standards across the hotel.
- Manage departmental budgets, including expenses for payroll, linen, cleaning materials, and other supplies.
- Conduct room and public area inspections to ensure compliance with established cleanliness and safety standards.
- Lead and mentor the housekeeping team, including recruitment, training, appraisals, and performance management.
- Implement routine and deep-cleaning schedules to maintain all furniture, fixtures, and soft furnishings to a high standard.
- Handle guest feedback, resolve complaints promptly, and prepare VIP rooms to meet specific requirements.
- Manage lost property procedures, including logging items and addressing guest queries.
- Monitor maintenance issues, ensuring timely repairs in collaboration with the Maintenance Department.
- Maintain compliance with health and safety, GDPR, and fire regulations, and control master keys securely.
About You:
- A proven track record in a Housekeeping Manager role, ideally within a luxury or high-volume hospitality setting.
- Strong leadership and team management skills, with the ability to inspire, develop, and motivate a diverse team.
- Exceptional organisational and time-management abilities, with a keen eye for detail.
- Experience managing departmental budgets, forecasting, and implementing cost control measures.
- Excellent communication and interpersonal skills, with a proactive and hands-on approach.
- A commitment to guest service excellence and a passion for maintaining high standards.
- Proficiency in using relevant IT systems for reporting and operations management.
Benefits:
- A competitive salary based on experience: £35,000 - £45,000 per annum.
- Annual leave entitlement that increases with service.
- Pension contributions matched by the company, with higher rates after one year.
- Healthcare and wellness benefits for managers after six months.
Skills:
- Hospitality
- Hospitality Management
- Housekeeping
- Staff Training
- Staff Management
- Inspection
- Budget Management
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