Credit Management Specialist

2 months ago

Manchester, United Kingdom L'Oréal Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Credit Management team as a Credit Management Specialist. As a key member of the team, you will be responsible for managing all aspects of the credit process, including credit control, sales ledger maintenance, query resolution, and day-to-day account management.

Key Responsibilities
  • Advocate for Environment, Health and Safety initiatives within the team and collaborate with the wider department and EHS function.
  • Support the Credit team in uploading data received from customers.
  • Perform daily credit management tasks in accordance with company policy, including releasing credit held orders, stopping accounts, managing customer deductions, and communicating with customers.
  • Chase outstanding debts, raise debt chasing letters, statements, and telephone chasing.
  • Drive down overdue debts in line with targets set.
  • Allocate incoming payments accurately and within defined timescales, investigating any unallocated payments and liaising with customers for confirmation.
  • Perform administrative tasks within a defined time scale, including responding to correspondence related to accounts, ensuring credits/debits and uplifts are carried out accordingly.
  • Maintain accurate and up-to-date customer records on SAP, ensuring all transactions are correctly recorded against the relevant account.
  • Maintain a well-ordered filing system for ongoing work and ensure safe custody of all relevant documentation.
  • Be an active member of the credit management team, supporting colleagues where required.
  • Carry out ad hoc work as required to ensure all functions for the department are performed in a timely and accurate fashion.
  • Resolve queries in an efficient and timely manner, escalating where necessary.
Requirements
  • Experience working in a fast-moving customer-focused environment.
  • Strong Business Analysis skills, with evidence of strong skills to understand business requirements and translate them into functional specifications.
  • Proactive attitude, strong attention to detail, and a meticulous approach to all tasks.
  • Successful experience managing multiple tasks, with evidence of managing and prioritizing tasks and small projects with methodology to reach demanding deadlines.
  • Exceptional communication skills, with effective verbal and written communication.
  • Effective interpersonal skills, with the ability to develop close working relationships quickly.
  • Process-driven, with excellent attention to detail.
About You
  • Organized, with strong planning and organization skills, and the ability to re-prioritize as required.
  • Proactive and open, with a positive and hands-on approach to new ideas, challenges, and change.
  • Accurate, with the ability to work to a high degree of accuracy and meet deadlines.
  • Team-oriented, recognizing the importance of teamwork and collaboration.
  • Resilient, with the ability to learn from mistakes and use them as an opportunity for growth and development.
  • Ambitious, with a desire to succeed and achieve your goals.
  • True to yourself, with a commitment to diversity and inclusion.

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