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Web Applications Support Specialist
2 months ago
Company Overview
Scott-Merrick LLP is a specialist technology provider that delivers real-time solutions. We are seeking a skilled Web Applications Support Specialist to join our 24/7 support team.
Job Summary
We are looking for a highly motivated and experienced Web Applications Support Specialist to provide remote support, maintenance, and monitoring of our live systems. The successful candidate will work closely with our internal DevOps and Development teams to resolve technical issues and implement new technologies.
Key Responsibilities
- Work within specified service level agreements to advise on the implementation of new technologies.
- Engage with internal teams to provide technical solutions and interact with internal subject matter experts on incidents and service requests.
- Document issues, requests, and solutions within our ITSM system.
- Contribute to and maintain our internal knowledge base, identifying process improvements.
Requirements
- Minimum 3 years' experience in supporting Web Applications, Linux, software installation, troubleshooting, bash scripting, with the ability to analyze system logs.
- Process-driven approach, working with complex systems/SaaS.
- Experience with Zendesk/ServiceNow ticket systems (or similar).
- Supporting live applications is highly desirable.
- Knowledge/understanding of networking.
- Support of on-premise, cloud, and/or hybrid infrastructure environments.
- Familiarity/understanding of DevOps and Agile methodologies.
- Experience/understanding of SQL (database queries).
- Previous experience/understanding of working in ITIL environments (qualifications are a bonus).
What We Offer
We offer a fully remote working environment with occasional office visits required for training, product familiarization, and support activities. Our benefits package includes a pension plan with contributions, healthcare, group life assurance, income protection, and 20 shifts leave per annum.
