Sports Facility Operations Manager

3 weeks ago


London, Greater London, United Kingdom Imperial College London Full time

Job Summary

An exciting opportunity has arisen for an experienced Duty Manager to join the team in a state-of-the-art sports facility, based in the heart of a vibrant community. This facility serves students and staff as well as the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art fitness gym, exercise studio, and sports therapy rooms.

This is a customer-facing role, and as such, the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience.

The post holder will be responsible for the day-to-day operations of the facility, including effective leadership, management, and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations; ensuring regular maintenance tasks and checks are undertaken according to set schedules; and ensuring the highest standard of customer service is always delivered.

Key Responsibilities

  • Proven experience in managing sports facilities/activities
  • Proven experience in managing people and staff
  • Understanding of Equal Opportunities within the context of a student leisure environment
  • Knowledge of swimming pool and plant room operations
  • Knowledge of health and safety legislation
  • Understanding of providing excellent customer service and care
  • Excellent written and oral communication skills
  • Ability to work on own initiative
  • Be well presented
  • Be flexible and prepared to work unsocial hours if required

What We Offer

  • The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity
  • Benefit from sector-leading salary and remuneration package
  • Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities, and a cycle-to-work scheme
  • Interest-free season ticket loan schemes for travel
  • Be part of a diverse, inclusive, and collaborative work culture with various resources designed to support your personal and professional development


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