Reception Manager
2 weeks ago
Job Summary:
Elite Venue Selection is seeking a highly organized and customer-focused Reception Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the reception desk, and supporting other departments.
Key Responsibilities:
- Front Office Management: Oversee the daily operations of the reception desk, ensuring a smooth and efficient check-in and check-out process for guests.
- Customer Service: Provide exceptional customer service, responding to guest inquiries, and resolving any issues in a professional and courteous manner.
- Team Management: Manage and train the front office team, ensuring they have the necessary skills and knowledge to provide excellent service.
- Revenue Management: Work closely with the sales team to maximize revenue and minimize loss within the department.
- Accounting and Finance: Ensure all monies, floats, and accounts are managed effectively, and reconcile any discrepancies.
- Support and Collaboration: Support other departments, participate in the duty manager rota, and be operationally involved with checking guests in and out.
Requirements:
- Organizational and Time Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Technical Skills: Familiarity with front office PMS systems, with the ability to learn and adapt to new systems.
- Knowledge and Experience: Previous experience in a front office or reception role, with knowledge of hospitality industry practices and procedures.
What We Offer:
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Career Development Opportunities: Opportunities for career growth and development, with training and support to help you achieve your goals.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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