Practice Administrator

2 weeks ago


Nuneaton, Warwickshire, United Kingdom Bedworth Health Centre Full time

About the Role

We are seeking an experienced and skilled Reception Team Member to join our friendly team at Bedworth Health Centre. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our patients and visitors.

Key Responsibilities

  • Answering telephone calls in a timely and professional manner
  • Booking appointments and checking patients in for appointments
  • Processing requests for prescriptions and providing routine test results
  • Providing information and handling a wide variety of enquiries
  • Working on the Reception desks, Appointments/Results telephone line, and Prescriptions department
  • Processing and distributing incoming and outgoing mail
  • Keeping the reception area, notice-boards, and leaflet dispensers tidy and free from obstructions and clutter
  • Coding entries on our clinical computer system and filing patient paper notes
  • Providing support to Senior Administrators with a wide variety of tasks

Person Specification

Essential

  • Experience of working as a receptionist in the NHS
  • Flexibility to work around the needs of the Practice
  • Ability to provide cover within the team for annual leave or holidays

Desirable

  • Administrative experience
  • Customer service experience

Working Environment

Bedworth Health Centre is a large and busy GP practice serving over 21,000 patients. As a Reception Team Member, you will be part of a supportive team of 14 receptionists and will report to the Reception Team Leader and the Practice Managers.


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