Technical Support Specialist

1 week ago

London, Greater London, United Kingdom Promote Project Full time

Company Overview


Blockchain.com is the world's leading software platform for digital assets, driven by our passion to code, create, and build an open, accessible, and fair financial future.



About the Role


We are seeking a highly skilled Technical Support Specialist to join our Second Line Support team. As a key member of our Customer Success team, you will provide exceptional support to millions of customers using Blockchain.com products.



Key Responsibilities:



  • Provide top-notch customer service, resolving customer inquiries and escalations promptly and professionally.
  • Maintain in-depth product knowledge and stay up-to-date with new features and functionality.
  • Communicate effectively with customers across multiple channels, including tickets, emails, and live chat.
  • Act as a bridge between Customer Success, Product, and Engineering teams on product issues and bug resolution.
  • Achieve key performance metrics related to quality, productivity, responsiveness, and customer satisfaction.
  • Contribute to cross-functional projects and initiatives, including tooling and systems.


Requirements:



  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with blockchain technology and digital assets is a plus.


What We Offer:



  • Competitive salary: £50,000 - £65,000 per annum (depending on experience).
  • Meaningful equity in an industry-leading company.
  • Hybrid working model, with a minimum of 3 days per week in our London or Vilnius office.
  • Unlimited vacation policy and flexible work culture.
  • Apple equipment and cutting-edge tools.
  • Ongoing training and professional development opportunities.


Diversity, Equity, and Inclusion:


Blockchain.com is committed to creating an inclusive and diverse workplace. We prohibit discrimination and harassment of any kind and celebrate individual differences.

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