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    {"Role": "Customer Service Advisor - Part Time", "Contract": "Part-Time Hours / 20 hours/ Permanent", "Hourly Rate": "£11.75 per hour", "What will my role look like?": "We are seeking a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team. This is an office-based role working 20 hours per week across...


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    {"Role": "Customer Service Advisor - Part Time", "Contract": "Part-Time Hours / 20 hours/ Permanent", "Hourly Rate": "£11.75 per hour", "What will my role look like?": "We are seeking a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team. This is an office-based role working 20 hours per week across...


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Customer Service Representative

2 months ago


North East, United Kingdom Euro Garages Full time

{"Role": "Customer Service Advisor", "Contract": "Part-Time Hours", "Hourly Rate": "£11.75", "What will my role look like?": "We are seeking a Part-Time Customer Service Advisor to join our team at Cooplands bakery. This is an office-based role working 20 hours per week across Monday – Friday between the hours of 06:00 and 14:00. You will also be required to work 1 or 2 Saturdays in 4 (Rota based, depending on team requirements) between the hours of 06:00 and 14:00. The ideal candidate will have high organization and relationship-building skills, be enthusiastic and dedicated, and passionate about providing excellent customer service.", "Role Duties": ["First point of contact for external customer and retail team queries and support", "Liaise with & provide support to the shop, transport and bakery teams, responding to operational queries efficiently and effectively", "Responding to external customers and the retail team enquiries in a professional and timely manner", "Ownership of external customer queries, feedback, and complaints, escalating when necessary", "Providing accurate and timely information to the retail team, ensuring the appropriate level of detail and insight", "Working as part of a strong team to deliver results to a variety of customers", "Developing good working relationships with Retail teams and key stakeholders"], "Candidate Requirements": ["Strong customer-facing telephone and call handling skills", "Confident working knowledge of Microsoft packages", "Excellent written and verbal communication skills", "Adaptable, with the ability to work around changing business needs"], "Benefits & Rewards": ["25% Cooplands Staff Discount", "28 Days Annual Leave including bank holidays, rising to 33 days with long service (calculated on a pro-rata basis for Part Time staff)", "Pension Scheme", "Progression & career opportunities", "Recognition rewards", "Discretionary Sickness pay", "Access to Employee Assistance Program"]}