Customer Service Representative
4 weeks ago
Contract: Part-Time Hours / 20 hours/ Permanent
Hourly Rate: £11.75 per hour
Key Responsibilities:
- Provide exceptional customer service as the first point of contact for external customers and retail team queries and support
- Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively
- Respond to external customers and the retail team enquiries in a professional and timely manner
- Ownership of external customer queries, feedback, and complaints, escalating when necessary
- Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight
- Work as part of a strong team to deliver results to a variety of customers
- Develop good working relationships with Retail teams and key stakeholders
Requirements:
- Strong customer-facing telephone and call handling skills
- Confident working knowledge of Microsoft packages
- Excellent written and verbal communication skills
- Adaptable, with the ability to work around changing business needs
Benefits & Rewards:
To show our appreciation for your hard work, we have a range of benefits you can take advantage of:
- 25% Cooplands Staff Discount
- 28 Days Annual Leave including bank holidays, rising to 33 days with long service (calculated on a pro-rata basis for Part Time staff)
- Pension Scheme
- Progression & career opportunities
- Recognition rewards
- Discretionary Sickness pay
- Access to Employee Assistance Program
Apply today to start your career as a Cooplands Customer Service Advisor.
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