Customer Service Representative
2 weeks ago
Role Overview:
We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our Cooplands bakery team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and retail team.
Key Responsibilities:
- Provide first-class customer service and support to external customers and the retail team
- Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively
- Respond to external customer and retail team enquiries in a professional and timely manner
- Ownership of external customer queries, feedback, and complaints, escalating when necessary
- Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight
- Work as part of a strong team to deliver results to a variety of customers
- Develop good working relationships with Retail teams and key stakeholders
Requirements:
- Strong customer-facing telephone and call handling skills
- Confident working knowledge of Microsoft packages
- Excellent written and verbal communication skills
- Adaptable, with the ability to work around changing business needs
Benefits:
- 25% Cooplands Staff Discount
- 28 Days Annual Leave including bank holidays, rising to 33 days with long service (calculated on a pro-rata basis for Part Time staff)
- Pension Scheme
- Progression & career opportunities
- Recognition rewards
- Discretionary Sickness pay
- Access to Employee Assistance Program
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