Customer Service Representative

2 weeks ago


North East, United Kingdom Euro Garages Full time

Role Overview:

We are seeking a highly skilled and enthusiastic Customer Service Advisor to join our Cooplands bakery team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers and retail team.

Key Responsibilities:

  • Provide first-class customer service and support to external customers and the retail team
  • Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively
  • Respond to external customer and retail team enquiries in a professional and timely manner
  • Ownership of external customer queries, feedback, and complaints, escalating when necessary
  • Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight
  • Work as part of a strong team to deliver results to a variety of customers
  • Develop good working relationships with Retail teams and key stakeholders

Requirements:

  • Strong customer-facing telephone and call handling skills
  • Confident working knowledge of Microsoft packages
  • Excellent written and verbal communication skills
  • Adaptable, with the ability to work around changing business needs

Benefits:

  • 25% Cooplands Staff Discount
  • 28 Days Annual Leave including bank holidays, rising to 33 days with long service (calculated on a pro-rata basis for Part Time staff)
  • Pension Scheme
  • Progression & career opportunities
  • Recognition rewards
  • Discretionary Sickness pay
  • Access to Employee Assistance Program


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