Customer Service Representative

3 weeks ago


North East, United Kingdom Halfords Group PLC Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Bishop Auckland store. As a key member of our sales team, you will be responsible for delivering exceptional customer service, providing expert advice on our range of motoring and cycling products, and working collaboratively with colleagues to achieve sales targets.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
  • Offer expert advice on our range of motoring and cycling products, including car parts, accessories, and services
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Participate in ongoing training and development to enhance product knowledge and sales skills
What We Offer
  • A competitive hourly rate of £8.64, with opportunities for progression and career development
  • A comprehensive training program to enhance product knowledge and sales skills
  • A supportive and collaborative team environment
  • Opportunities for career advancement and professional growth
  • A range of benefits, including 25% off most products, discounts on garage bills, and access to our Employee Assistance Program
Requirements
  • Previous experience in a customer-facing role, preferably in retail or sales
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Flexibility to work a variety of shifts, including weekends
What We're Looking For

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service and sales results. If you have a keen interest in motoring and cycling, and are looking for a challenging and rewarding role, we'd love to hear from you.



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