IT Support Specialist

5 days ago


Nottingham, Nottingham, United Kingdom SF Recruitment Full time

**Job Title:** IT Support Specialist

We are seeking an experienced Tech Service Expert to join our team as a First Line Resolution Professional.

**About the Role:

  • As a key member of our support team, you will be responsible for providing timely and effective solutions to our clients.
  • You will handle all incidents and requests from users, ensuring seamless integration with internal processes.

**Key Responsibilities:

  • Demonstrate exceptional communication and interpersonal skills when interacting with users.
  • Proven experience handling incidents, requests, or cases within an ITSM toolset.
  • Familiarity with policies and configuration profiles.
  • Strong technical expertise in IT support and troubleshooting.

**Requirements:

  • A strong understanding of ITIL principles and best practices.
  • Excellent problem-solving skills.
  • Ability to work effectively in a remote environment.

**Salary Information:

The salary range for this position is £27,000 - £28,000 per annum, commensurate with experience.



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