Technical Support Expert

1 week ago


Basingstoke, Hampshire, United Kingdom Cw4 Full time

Cw4 seeks an accomplished EUC 3rd Line Engineer to fill a critical position in our Technology team. As a member of this team, you will be responsible for delivering high-quality technical support to our end-users, ensuring seamless operation of our IT systems.

We value collaboration and open communication within our team, promoting a positive and inclusive work environment. Our ideal candidate will be a seasoned IT professional with a strong background in EUC technologies and a passion for delivering exceptional customer service.

  • You will work closely with our 2nd and 1st line engineers to resolve complex technical issues, collaborating to achieve effective solutions.
  • You will design and implement processes to improve IT operations, continually evaluating and refining our systems to ensure optimal performance.
  • You will analyze user feedback to identify areas for improvement, making recommendations to enhance the overall user experience.

The successful candidate can expect a comprehensive benefits package, including a competitive salary of £55,000-£60,000 per annum, pension scheme, generous holiday allowance of 25 days, and more.



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