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Role Overview
At Hollywood Bowl Group, we're passionate about delivering exceptional customer experiences and creating lasting memories for our guests. As a Team Member, you'll play a vital role in bringing our vision to life.
Key Responsibilities
We're looking for a friendly, enthusiastic, and customer-focused individual to join our team as a Team Member. Your primary responsibility will be to provide outstanding customer service, ensuring our guests have an enjoyable and memorable experience at our bowling and golf centres.
As a Team Member, you'll have the opportunity to work in a fast-paced, dynamic environment, supporting our customers at every stage of their journey. Your duties may include:
- Welcome and greet customers at reception, providing a warm and welcoming atmosphere
- Host parties and events on the lanes, ensuring a seamless and enjoyable experience for our guests
- Serve food and drink from our bar and diner, providing excellent customer service and a high level of hospitality
What We Offer
As a Team Member, you'll be part of a vibrant and supportive team, with opportunities for growth and development. We offer a range of benefits, including:
- Opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Employee Assistant Programme for you and your family, plus access to dedicated Mental Health First Aiders
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
What You'll Need
To be a successful Team Member, you'll need to possess the following skills and qualities:
- Great customer service skills, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
About Us
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. With 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands, we're proud to be ambitious market leaders in experiential family entertainment.
We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.