Consumer Outcomes Coordinator

4 weeks ago

London, Greater London, United Kingdom Aviva Full time

About the Role:

We are seeking a highly organized and detail-oriented individual to join our Client Proposition team, within Distribution. In this role, you will coordinate activities to measure and evidence customer outcomes, ensuring compliance with Consumer Duty standards.

Key Responsibilities:

  • Liaise with internal teams to coordinate activities and actions.
  • Act as a point of contact for related queries and requests from across the business.
  • Prepare regular reports for the monthly Consumer Duty Forum.
  • Produce quarterly executive and board updates.
  • Gather and analyze data from customer interactions, distributor feedback, and operational processes to identify trends and areas for improvement.
  • Assist in the development and enhancement of processes and monitoring.
  • Stay informed about industry best practices and regulatory changes.

Requirements:

  • Previous experience in a similar role within financial services or asset management is preferred but not essential.
  • Strong organizational and coordination abilities.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Ability to work collaboratively in a team environment.

What We Offer:

  • Generous pension scheme.
  • Eligibility for annual performance bonus.
  • Family friendly parental and carer's leave.
  • Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days.
  • Up to 40% discount for Aviva products.
  • Brilliant flexible benefits including electric cars.
  • Aviva Matching Share Plan and Save As You Earn scheme.
  • 21 volunteering hours per year.

Aviva is for Everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

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