Technical Service Operations Manager

9 hours ago


Marlow, United Kingdom MLL Telecom Limited Full time
Job Summary

We are seeking a highly skilled Technical Service Operations Manager to join our team at MLL Telecom Limited. As a key member of our service delivery team, you will be responsible for delivering exceptional service management and support to our large-scale and diverse customers.

Key Responsibilities:

  • Deliver service management and support to customers, including incident management, escalation procedures, and related disciplines.
  • Responsible for service transition from contract award to live service.
  • Execute service review meetings with customers to review service level reports on a regular basis.
  • Take accountability to ensure that all customers and internal teams understand the services being delivered and are kept informed of ongoing actions and issues with service.
  • Be the primary interface for service delivery and operational escalations.
  • Develop, maintain, and manage continuous service improvement plans.
  • Provide internal performance dashboards on client satisfaction and contract performance.
  • Own, translate, and develop service documents, amending them accordingly to track changes and reflect current and future services.

Requirements:

  • Experience within an IT Service Delivery or IT Customer Relationship role.
  • Knowledge of ITIL Service Delivery practices.
  • Good knowledge of the Microsoft Office product suite.

What We Offer:

  • A competitive salary of £55,000 - £65,000 per annum, depending on experience.
  • The opportunity to work with a leading Cross-Technology Network Integrator, spanning Fixed, Radio, and Mobile 4/5G.
  • A dynamic and supportive work environment.

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