Forecast and Planning Expert
4 weeks ago
Job Summary
NHS 24 is seeking an experienced Forecast and Planning Specialist to join our team in the Cardonald Regional Centre. As a key member of our forecasting and planning team, you will be responsible for supporting the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year.
About the Role
This is a fixed-term opportunity for 12 months with the potential to last longer. You will work closely with our team to develop and implement forecasting and scheduling strategies that meet the needs of our national NHS 24 estate, covering a range of services including inbound, outbound, and back office.
Key Responsibilities
- Develop and maintain accurate forecasting models to inform resource planning decisions.
- Collaborate with stakeholders to identify and prioritize business needs and develop solutions to meet those needs.
- Work closely with our scheduling team to ensure effective resource allocation and minimize shrinkage.
- Provide expert advice and guidance to colleagues on forecasting and scheduling best practices.
Requirements
To be successful in this role, you will need:
- Strong technical knowledge of forecasting, scheduling, and shrinkage management.
- Experience working in a contact centre environment, preferably with a national healthcare provider.
- Excellent communication and interpersonal skills, with the ability to engage with colleagues at all levels.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions.
What We Offer
NHS 24 offers a competitive salary and benefits package, as well as opportunities for professional development and growth. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.
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