Demand Forecasting Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Centrica Plc Full time

About the Role:

We're seeking a skilled Demand Forecasting Specialist to join our team at Centrica Plc. As a key member of our Customer Fulfilment department, you'll be responsible for forecasting customer contact across various channels, including voice, chat, complaints, and social media.

Key Responsibilities:

  • Develop and maintain long- and short-range forecasts for customer contact, including analysing the impact on business initiatives and changing environments.
  • Manage demand propensity models linked to internal and external data sources to create accurate workload demand forecasts.
  • Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated.
  • Collaborate with Customer & Commercial partners to understand new products & propositions impacts on demand.
  • Support the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning.
  • Work closely with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts.

Requirements:

  • Prior experience of using Forecasting Tools and software for a large-scale operating model.
  • Power BI experience.
  • Knowledge and experience of Data management & analytics.
  • Have worked within a Data modelling, design, and visualisation role previously.
  • Understand Demand Management or have worked within a similar role across resource planning.

About Centrica:

We're a family of brands revolutionising a cleaner, greener future. We're dedicated to helping to close the diversity gap and welcome individuals from diverse backgrounds to join our team.

How to Apply:

Please apply online by hitting the 'Apply' button. This role is being handled by the Centrica recruitment team and NO agency contact is required.



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