Demand Forecasting Specialist
3 weeks ago
About the Role:
We're seeking a skilled Demand Forecasting Specialist to join our team at Centrica Plc. As a key member of our Customer Fulfilment department, you'll be responsible for forecasting customer contact across various channels, including voice, chat, complaints, and social media.
Key Responsibilities:
- Develop and maintain long- and short-range forecasts for customer contact, including analysing the impact on business initiatives and changing environments.
- Manage demand propensity models linked to internal and external data sources to create accurate workload demand forecasts.
- Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated.
- Collaborate with Customer & Commercial partners to understand new products & propositions impacts on demand.
- Support the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning.
- Work closely with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts.
Requirements:
- Prior experience of using Forecasting Tools and software for a large-scale operating model.
- Power BI experience.
- Knowledge and experience of Data management & analytics.
- Have worked within a Data modelling, design, and visualisation role previously.
- Understand Demand Management or have worked within a similar role across resource planning.
About Centrica:
We're a family of brands revolutionising a cleaner, greener future. We're dedicated to helping to close the diversity gap and welcome individuals from diverse backgrounds to join our team.
How to Apply:
Please apply online by hitting the 'Apply' button. This role is being handled by the Centrica recruitment team and NO agency contact is required.
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