VoIP Engineering Position

3 days ago


Birmingham, Birmingham, United Kingdom In Technology Group Full time
VoIP Engineer Job Description

We are looking for a skilled VoIP Engineer to join our team at In Technology Group. The successful candidate will have experience with VoIP PBXs and Unified Communications, and will be able to provide technical support for customer onboarding and issue resolution.

Key Responsibilities:

  • Collaborate with sales and provisioning teams to deliver a seamless customer experience
  • Troubleshoot and analyse VoIP systems using tools like Wireshark, tcpdump, and sngrep
  • Occasionally travel to customer sites when required

Requirements:

  • 2-3 years of experience with VoIP PBXs and Unified Communications
  • Solid understanding of VoIP protocols
  • Proficiency in call flow analysis with tools such as Wireshark
  • Strong knowledge of networking technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS)
  • Familiarity with telecommunications standards like DECT, SIP, and Analog
  • Bonus: Experience with Microsoft 365 licenses
  • Excellent problem-solving, technical, and communication skills
  • Ability to quickly learn and adapt to new products and technologies
  • Valid driving license with access to a car for occasional travel
  • Willingness to participate in the on-call weekend rota (approximately once per month)

The salary for this position is approximately £30,000 - £35,000, depending on experience.

Benefits:

  • Employee Ownership Bonus: Eligible after 12 months of employment
  • Overtime Pay: £140 for each on-call weekend


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