Customer Experience Development Specialist

3 weeks ago


London, Greater London, United Kingdom Maldron Hotel Finsbury Park Full time

We are seeking a Customer Experience Development Specialist to join our team at Maldron Hotel Finsbury Park. In this role, you will be responsible for designing and implementing initiatives to enhance customer experience, including customer feedback analysis, service quality monitoring, and employee training programs.

The estimated salary for this position is £45,000 - £55,000 per annum. We offer a comprehensive benefits package, including flexible working hours, professional development opportunities, and access to exclusive discounts and perks.

You will be working closely with our management team to identify areas for improvement and develop solutions to enhance customer satisfaction. This includes analyzing data, conducting surveys, and implementing changes to improve service quality.

We are looking for someone with excellent analytical and problem-solving skills, who can collect and analyze customer feedback to inform business decisions. You should also have a strong understanding of customer service principles and be able to communicate effectively with colleagues and customers alike.



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