Account Director

2 weeks ago


London, Greater London, United Kingdom Harrison Scott Associates Full time

Job Title: Account Director - Greater London Transformation Specialist

We are seeking a highly skilled and results-driven Account Director to join our team in Greater London. As a commercial thinker with boundless energy, you will be responsible for ensuring existing clients' needs are met in accordance with Service Level Agreements.

The successful applicant will demonstrate a proven track record in a previous Key Account Manager / Account Director role within a fast-paced high-volume turnover sector. You must be an excellent communicator with the ability to interpret client briefs and the capability to expedite to necessary areas of the business in order to achieve clients' timelines. You will have a strong analytical mind with the capability of foreseeing problems early and implementing suitable countermeasures.

Main duties of the post include:

  • Strengthen client relationships through proactive account directorship
  • Maintain client satisfaction to an agreed target
  • Maintain client retention to an agreed target
  • Actively seek to increase the services offered and increase the income generated to agreed individual and team targets
  • Have an in-depth understanding of the financial status of the full client portfolio
  • Develop processes that help to accurately forecast upcoming workloads

Client Satisfaction

We continually strengthen and forge excellent client relationships through proactive directorship and communication, including face-to-face meetings, telephone, conference call, and email communication. Employing excellent listening and probing questioning skills, we fully understand the client and their industry sector, the client's products and services, and the client's marketing objectives. Ensuring all clients receive timely, high-quality reporting from the quality team on a monthly and quarterly basis, we promote professionalism through manner, appearance, and delivery while always keeping promises.

We require candidates who have worked in an FMCG, printing, or packaging background, and must have knowledge of POS. Salary: £60,000-£80,000 per annum. Please note that salary may vary based on experience and qualifications.


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