Service Support Coordinator

3 weeks ago


Cardiff, Cardiff, United Kingdom Recruit4staff Full time

Recruit4staff are proud to be representing their client, a well-established manufacturing business in Holywell, seeking an experienced Customer Service Administrator.

Key Responsibilities
  • Coordinate and schedule the order book for scheduled engineer service visits
  • Contact engineers and customers regarding bookings for services on machinery
  • Manage problems and queries from customers regarding the service process for installed and site-based machinery
  • Process orders onto SAGE200 where necessary
  • Assist purchasing with spare part stock lists and orders to suppliers
  • Develop the service function for customers and service engineers
  • Review work-in-progress reports and communicate with customers about repairs and replacement parts
Requirements
  • Previous experience working in a service advisor role, aftersales service, scheduling or works coordinator position is essential
  • Confident and organized over the phone is essential
  • Sage200 CRM system experience is desirable
  • Mechanical or technical flair in previous administration or customer service roles is desirable
  • Administration experience is essential

The successful candidate will be offered a salary of £25,000 - £26,000 per annum. Benefits include 22 days holiday + bank holidays, company discretionary profit share bonus (annual), divisional incentives, Pension, and Learning and Development Opportunity.



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