Service Support Coordinator
3 weeks ago
Recruit4staff are proud to be representing their client, a well-established manufacturing business in Holywell, seeking an experienced Customer Service Administrator.
Key Responsibilities- Coordinate and schedule the order book for scheduled engineer service visits
- Contact engineers and customers regarding bookings for services on machinery
- Manage problems and queries from customers regarding the service process for installed and site-based machinery
- Process orders onto SAGE200 where necessary
- Assist purchasing with spare part stock lists and orders to suppliers
- Develop the service function for customers and service engineers
- Review work-in-progress reports and communicate with customers about repairs and replacement parts
- Previous experience working in a service advisor role, aftersales service, scheduling or works coordinator position is essential
- Confident and organized over the phone is essential
- Sage200 CRM system experience is desirable
- Mechanical or technical flair in previous administration or customer service roles is desirable
- Administration experience is essential
The successful candidate will be offered a salary of £25,000 - £26,000 per annum. Benefits include 22 days holiday + bank holidays, company discretionary profit share bonus (annual), divisional incentives, Pension, and Learning and Development Opportunity.
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