Cafe Operations Manager
1 month ago
About Us
">Welcome to OneRetail, one of the UK's leading retail companies. We are a dynamic and forward-thinking organization that is committed to delivering exceptional customer experiences across our network of stores and cafes.
">About the Role
">We are seeking a skilled Cafe Manager to join our team in a major High Street location. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our coffee shop, ensuring that all aspects of the business run smoothly and efficiently.
">Key Responsibilities
">- Leadership and Team Management">
- Supervise a small team of baristas and support staff, providing guidance and coaching to ensure they have the skills and knowledge needed to deliver exceptional customer service.">
- Maintain a positive and inclusive work environment, promoting a culture of respect, empathy, and open communication.">
- Delegate tasks effectively, prioritizing duties to ensure the smooth operation of the cafe.">
Customer Service
">Provide exceptional customer service, responding promptly to customer queries and resolving any issues in a professional and courteous manner.
">Operations and Logistics
">Oversee the preparation and presentation of food and beverages, ensuring high standards of quality and presentation.
">Health and Safety
">Ensure that all health and safety procedures are followed, maintaining a clean and safe working environment for both customers and staff.
">Financial Management
">Manage cash handling and financial transactions, maintaining accurate records and reports as required.
">Compliance and Risk Management
">Ensure compliance with relevant laws, regulations, and company policies, identifying and mitigating potential risks to the business.
">About You
">We are looking for an experienced and motivated individual who is passionate about delivering exceptional customer service and has a strong track record of leadership and team management.
">You will have previous experience in a similar role, ideally in the hospitality or retail sector, and possess excellent communication and interpersonal skills.
">In return for your hard work and dedication, you can expect a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus benefits and opportunities for career progression.
">If you are a results-driven and customer-focused individual who is eager to take on new challenges, we would love to hear from you
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