Customer Experience Specialist

7 days ago


Swansea, City and County of Swansea, United Kingdom EE Full time
About the Job

This is an exciting opportunity to join our team as a Customer Experience Specialist in Swansea. As a key member of our sales team, you will be responsible for delivering exceptional customer service, working closely with customers to understand their needs and provide tailored solutions.

You will have the opportunity to develop your skills and experience in sales, with a focus on building strong relationships with customers and colleagues. The successful candidate will have excellent communication and interpersonal skills, with a keen eye for detail and a passion for delivering exceptional customer service.

As a Customer Experience Specialist at EE, you can expect a competitive salary of £23,504 rising to £24,064 after 8 months, plus incentives and bonuses. We offer a range of benefits, including online GP services, market leading paid carer's leave, and huge discounts on EE & BT products.

What You'll Do
  • Deliver exceptional customer service, working closely with customers to understand their needs and provide tailored solutions.
  • Develop and maintain a deep understanding of our products and services, with a focus on identifying opportunities to enhance our customers' digital lives.
  • Build strong relationships with colleagues and stakeholders, collaborating to achieve sales targets and drive business growth.
  • Maintain accurate records and reports, ensuring seamless communication with customers and colleagues.


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