German Customer Service Representative

6 days ago

London, Greater London, United Kingdom Evolve Recruitment Full time
About the Role

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Evolve Recruitment. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and other communication channels, resolving issues and answering queries in a professional and courteous manner.
  • Order Management: Accurately process and manage customer orders, ensuring timely delivery and resolution of any issues that may arise.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders, communicating effectively and professionally at all times.
  • Problem-Solving: Identify and resolve customer issues in a proactive and efficient manner, escalating complex problems to senior team members as needed.
  • Team Collaboration: Work closely with internal departments to resolve customer queries and provide a seamless customer experience.
Requirements
  • Language Skills: Fluency in German and English, with the ability to communicate effectively in both languages.
  • Customer Service Experience: Proven experience in a customer-facing role, with a strong track record of delivering exceptional service and resolving customer issues.
  • Technical Skills: Proficient in using computerized ERP systems and Microsoft Office applications, including Outlook, Word, and Excel.
  • Education: Bachelor's degree or equivalent in a relevant field.
Preferred Qualifications
  • Trilingual: Fluency in English, French, and German, with the ability to communicate effectively in all three languages.
  • Industry Experience: Experience working in a pharmaceutical or biotechnology company, or another complex and technical product environment.
  • Interpersonal Skills: Excellent interpersonal and active listening skills, with the ability to build strong relationships with customers and colleagues.
  • Organizational Skills: Strong multitasking skills and good organizational abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.

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