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German Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a German Language Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and support to customers via phone, email, and other communication channels.
- Work collaboratively with internal teams to resolve complex customer issues.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Meet or exceed customer satisfaction targets and quality standards.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment.
- The opportunity to work with a fast-growing health and wellbeing service.
Requirements:
- Fluent German language skills (written and spoken).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Previous customer service experience, preferably in a similar industry.
Working Hours:
37.5 hours per week, with a 5-week rotational shift pattern.
