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German Customer Service Representative
2 months ago
Job Summary
CRR Recruitment Group is seeking a highly skilled German Customer Service Advisor to join our team. As a German Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Process customer orders and requests in a efficient and accurate manner, ensuring high levels of customer satisfaction.
- Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products and services.
- Work collaboratively with internal teams to resolve complex customer issues and provide solutions.
- Stay up-to-date with company policies and procedures, ensuring compliance and adherence to quality standards.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficiency in Microsoft Office and other relevant software applications.
- High school diploma or equivalent required, with a degree in a related field preferred.
What We Offer
- A competitive salary and benefits package, including a contributory pension scheme and gym membership discounts.
- Opportunities for career growth and professional development, with a focus on employee satisfaction and well-being.
- A dynamic and supportive work environment, with a team-oriented culture and collaborative approach.
