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Night Manager Assistant

2 months ago


Bristol, Bristol, United Kingdom Bristol Harbour Hotel Full time
About the Role

We are seeking a highly skilled and experienced Assistant Night Manager to join our team at Bristol Harbour Hotel & Spa. As a key member of our night team, you will be responsible for ensuring the smooth operation of the hotel and providing exceptional service to our guests.

Key Responsibilities
  • Assist the Night Manager in overseeing the night shift, including managing front-of-house and back-of-house operations.
  • Provide excellent customer service, responding to guest queries and resolving any issues promptly.
  • Conduct end-of-night reports, ensuring accurate records and maintaining high standards of housekeeping.
  • Perform check-in and check-out processes, ensuring seamless guest experiences.
  • Collaborate with the night porter to maintain a safe and secure environment, adhering to Health & Safety protocols, including Fire Safety procedures.
About Us

Bristol Harbour Hotel & Spa is a stunning 19th-century property, boasting an elegant façade in the heart of Bristol's historic Corn Street. Our hotel features 42 bedrooms, a subterranean HarSPA, and a range of dining options, including the Harbour Kitchen Restaurant and the Gold Bar. As part of Harbour Hotels, we offer a unique and luxurious experience, with a focus on exceptional service and attention to detail.

What We Offer
  • Competitive salary of £13 per hour.
  • Discounted room rates for all crew members across all Harbour Hotels.
  • 25% discount on food and drink in our 17 bars and restaurants.
  • 25% discount on HarSPA and Temple Spa treatments.
  • Mental health and wellbeing support for you and your immediate family.
  • 24/7 GP services for you and your immediate family.
  • Bespoke nutrition and fitness advice.
  • Group Life Cover.
  • Excellent progression opportunities within Harbour Hotels.
  • Individual and bespoke career and progression pathways.