Digital Technical Support Specialist
1 month ago
We are seeking a skilled Digital Technical Support Engineer to join our team at GE Vernova's Power Conversion business. As a key member of our technical support team, you will provide expert technical assistance to customers and internal stakeholders, leveraging your in-depth knowledge of industrial control systems and digital applications.
Key Responsibilities:
- Provide technical support for our Digital Suite software, including troubleshooting, technical reporting, and expert advice.
- Lead the engineering and implementation of Power Conversion's digital applications, collaborating with project teams to apply digital solutions to their systems.
- Work closely with customers, field service engineers, and internal teams to resolve technical issues and improve product reliability and stability.
- Collaborate with sales and service teams to advise on technical aspects of bids for upgrades or new systems.
- Contribute to the development and improvement of documentation, user experience, and support validation for our digital products.
- Relevant degree in Software Engineering or related field, or significant experience in Operational Technology networks.
- Experience working with industrial control systems and industrial analytics, such as design, installation, or maintenance.
- Familiarity with digital and remote monitoring applications.
- Excellent communication, documentation, and organizational skills.
- Excellent customer service orientation and proactive problem-solving abilities.
- Valid UK/EU passport to meet travel requirements.
- Possession of or ability to obtain BPSS security clearance.
- Challenging and exciting projects.
- A work environment that values work-life balance and flexibility.
- Attractive compensation and benefits package.
- Opportunities for professional growth and development.
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