Incident Management Specialist
7 days ago
Are you looking for a challenging and rewarding career opportunity? Do you have experience in incident management and a passion for delivering excellent customer service? If so, we want to hear from you
About the RoleWe are seeking an experienced Incident Management Specialist to join our operations department at National Highways. As a key member of our team, you will be responsible for managing incidents identified within the Technology Operations Centre (TOC) relating to the Operational Technology roadside devices used to operate and monitor the Strategic Road Network (SRN).
Key ResponsibilitiesYour key responsibilities will include:
- Managing incidents from identification to resolution, working closely with operational regions, resolver groups and the national spares team.
- Developing and maintaining effective relationships with stakeholders to ensure smooth incident resolution.
- Collaborating with colleagues to identify and implement improvements to incident management processes.
In return for your hard work and dedication, we offer a competitive salary of £47,210 - £60,620 per annum, depending on experience, as well as a range of benefits, including a generous pension scheme, annual leave entitlement, and access to training and development opportunities.
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