Public Enquiry Officer

7 days ago


Gillingham, Kent, United Kingdom VINCI Facilities Full time

Job Summary:

VINCI Facilities is seeking a skilled Facilities Assistant to work as a Public Enquiry Officer in Gillingham. This role will involve representing Kent Police as a first point of contact for the public, handling enquiries and complaints, and offering advice and guidance.

About the Role:

This part-time position (30 hours per week) requires a diligent customer service attitude, excellent communication skills, and good IT skills. The ideal candidate will be able to operate police computer systems according to guidelines and maintain the security, safety, and tidiness of the station reception office.

Main Responsibilities:

  • Represent Kent Police as a first point of contact
  • Operate police computer systems according to Service guidelines
  • Receive and administer property
  • Maintain the security, safety, and tidiness of the station reception office
  • Work 30 hours per week on a 7-day shift rota with possible further hours available
  • Report to the Public Enquiry Officer Team Leader

Essential Qualifications/Skills:

  • A good standard of education to GCSE A-C level (or equivalent) including English and Mathematics or experience to this standard
  • Diligent customer service attitude
  • Excellent communication skills and interpersonal skills
  • Good IT skills (Training provided on Police systems)
  • Subject to vetting by Kent Police

What We Offer:

In return for your hard work, VINCI Facilities offers additional training and development opportunities, 26 days holiday (plus bank holidays), generous pension contribution, life assurance, and more.

About Us:

VINCI Facilities is a leading service provider specializing in facilities management and building solutions. We deliver cost-effective and sustainable bespoke solutions to customers in the public and private sectors. Our commitment to fairness, inclusion, and respect ensures that we recognize and celebrate individual differences, harnessing diversity to enhance our business.

Estimated Salary: £20,000 - £25,000 per annum


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