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Membercare Support Specialist

1 month ago

Skelmersdale, Lancashire, United Kingdom Bannatyne Full time

Job Overview

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We are seeking a detail-oriented and customer-focused Membercare Assistant to join our team at Bannatyne. As a Membercare Assistant, you will play a vital role in maintaining the high standards our members expect.

Salary: £ per hour for over 21's and National Minimum Wage (NMW) for under 21's

Job Description:

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As a Membercare Assistant, your primary responsibilities will include performing thorough cleaning of all areas, including changing rooms, showers, toilets, and poolside facilities. You will also be responsible for ensuring that all gym equipment, floors, and surfaces are cleaned and sanitized regularly. Additionally, you will empty trash bins, replace liners, and ensure waste is disposed of properly. You will maintain the outdoor space, including litter picks and bins stores, and follow all health and safety regulations to ensure a safe environment for members and staff.

You will use cleaning chemicals and equipment according to safety guidelines and procedures and report any maintenance issues, hazards, or potential safety concerns to the Maintenance Supervisor. You will provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously. You will maintain a professional demeanor and uphold the club's reputation for excellent customer service.

Required Skills and Qualifications:

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To be successful in this role, you will need previous experience in domestic/cleaning roles. You should have strong attention to detail and thoroughness in cleaning tasks, good time management and organizational skills, and the ability to follow instructions and work independently.

You should have strong interpersonal and communications skills and a customer-focused attitude, as well as a genuine passion for health, wellness, and customer service. The ability to establish rapport, build trust, and demonstrate credibility is essential. You should also be physically capable of performing cleaning tasks that involve standing, walking, bending, lifting, and using cleaning equipment.

Benefits:

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As a Membercare Assistant at Bannatyne, you can expect a competitive salary, ongoing training, and a supportive team culture. You will also have access to a range of benefits, including B-Fed, complimentary lunch or breakfast; flexible schedule; 28 days annual leave increases with tenure; free gym membership; complimentary gym membership for another person after 2 years service; discounted spa treatments - 30%; discounted spa goods - 20% ELEMIS Products; discounted meals and beverages - 50% cafe/bar; career & personal development training; mental health, well-being, and EAP services; length of service awards; staff awards and bonuses; and discounted entertainment and shopping.

Why Bannatyne?

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Bannatyne is committed to creating a positive and inclusive work environment where our team members can thrive. We offer a range of opportunities for career development and personal growth, and we are dedicated to providing exceptional service to our members.