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European Road Freight Coordinator
1 month ago
We are seeking a highly skilled European Road Freight Coordinator to join our team at Red Recruit. As a key member of our logistics team, you will be responsible for coordinating and managing the export/import processes for road freight shipments, ensuring the profitability of our European transport operations.
Key Responsibilities:
- Transport Route Planning: Plan and coordinate transport routes and daily schedules for Europe for our fleet, ensuring cost efficiency and profitability.
- Customer Service: Ensure effective management in arranging customer collections, packing services, and deliveries.
- Route Scheduling: Work with customers and office staff to plan routes and schedule delivery times, coordinating drivers, agency drivers, and vehicles for work.
- Customs Clearance: Coordinate with customs for clearance and manage customs entry exceptions.
- Freight Management: Manage EU airfreight and EU road courier shipments.
- Problem Resolution: Investigate and resolve client/supplier problems and complaints.
- Shipping Coordination: Coordinate all aspects of shipping fine art and antiques from one destination to another.
- Communication: Liaise with overseas agents, private collectors, galleries, auction houses, artists, transport companies, and communicate with clients, guiding them through the process of shipping their art/artefacts from different locations.
- Quoting and Coordination: Quote and coordinate both domestic and international shipments.
- Customer Collections and Deliveries: Arrange customer collections and deliveries, which may also include arranging specialist packing services.
- Documentation: Prepare, book, and process all documentation involved in transportation.
- Paperwork Management: Efficiently handle paperwork, including bills of lading, labelling, timesheets, and detailed condition reports with photos, customs clearance, and advising the customer of any required payments due.
- Invoicing: Ensure invoices are produced on time, month to month or in advance as the job file requires.
- Operational Reporting: Prepare operational reports detailing all work done and comprehensive record keeping, including on our freight management system.
- Cost Analysis: Produce a cost analysis and reports of jobs and European truck runs.
- Communication with Sales and Operations Team: Communicate with sales and operations team throughout the day.
We are looking for someone with a proven track record and knowledge of domestic and European transport operations and planning, with in-depth knowledge of current EU customs procedures, including paperwork requirements, and EU transport legislation. You will need to have good geographical knowledge and experience in dealing with high-end clients and goods.
We are keen to speak to someone who is commercially focused and organized by nature, with proficiency in Microsoft Office and excellent attention to detail skills, as well as being a confident communicator and having strong interpersonal skills.