Front of House Officer

3 weeks ago


City Of London, United Kingdom Ravensbourne Full time

Ravensbourne University London is a leading institution in the creative community on the Greenwich Peninsula, championing innovation and collaboration in digital media and design.

The Role

We are seeking a Front of House Officer/Security Operative to ensure a safe and secure environment throughout our buildings, contents, staff, students, and other users. This role involves working on a weekly shift roster, including morning, day, and late shifts, covering three buildings within a few minutes of each other.

As a Front of House Officer, you will be responsible for providing excellent customer service, covering reception, and patrolling the campus. You will need to have a valid SIA Door Supervision licence and experience working in a fast-paced, customer-focused environment.

Key Responsibilities

  • Ensure a safe and secure environment for all users
  • Provide excellent customer service and support
  • Work on a weekly shift roster, including morning, day, and late shifts
  • Cover reception and patrol the campus
  • Have a valid SIA Door Supervision licence
  • Experience working in a fast-paced, customer-focused environment

Requirements

  • A valid SIA Door Supervision licence
  • Experience of working to assignment instructions
  • Experience of working in a fast-paced, customer-focused environment
  • Good organisational and time management skills
  • Good attention to detail, with an ability to manage multiple priorities
  • An ability to build effective working relationships with a variety of people at all levels
  • Good problem-solving skills
  • A dynamic approach, embracing change and contributing to the continuous improvement of processes and working practices

Working Arrangements

This role requires working from any of the Ravensbourne buildings on a weekly shift roster basis, covering Monday to Saturday 7am-11pm. We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve.

Equal Opportunities

We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.



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