Customer Service Manager

3 days ago


Glasgow, Glasgow City, United Kingdom Jago Consultants Full time
Job Description

**Job Title:** Customer Service Manager

**Job Summary:** We are seeking a highly skilled and experienced Customer Service Manager to join our team at Jago Consultants. As a key member of our service department, you will be responsible for ensuring that all customer complaints are handled efficiently and effectively.

Key Responsibilities:

  • **Complaint Management:** Be the primary point of contact for customers regarding complaints, ensuring that all cases are resolved quickly and professionally.
  • **Case Management:** Monitor and review complaint cases to identify trends and areas for improvement, working with the Aftersales Manager to develop new processes and corrective actions.
  • **Customer Communication:** Maintain regular contact with customers throughout the complaint resolution process, providing updates and feedback as necessary.
  • **Escalation:** Escalate complex complaints to the management team or manufacturer as required.
  • **Team Collaboration:** Work closely with service staff, managers, and other departments to ensure seamless communication and resolution of customer complaints.
  • **Project Support:** Assist the Aftersales Manager with various projects and assignments as needed.

Requirements:

  • **Experience:** A strong background in customer services, senior service advisor, service manager, or administration is essential.
  • **Skills:** Excellent communication and problem-solving skills, with the ability to work under pressure and maintain a professional demeanor.

What We Offer:

As a Customer Service Manager at Jago Consultants, you will have the opportunity to work with a prestigious main car dealership, developing your skills and expertise in a fast-paced and dynamic environment.



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