Financial Services Associate
17 hours ago
About the Opportunity:
This exciting role is an opportunity to deliver exceptional customer experiences, providing first-line support to direct customers or Financial Advisors.
As a key player in our thriving Customer Services - Call Center team, you will be responsible for delivering outstanding customer experiences every day.
Our client-centric approach means that we prioritize building strong relationships with our customers and providing them with personalized solutions to their needs.
We are seeking a highly motivated and results-driven individual who is passionate about delivering positive solutions for customers.
Responsibilities:
- Handle direct customer interactions through various channels, primarily phone and email, to understand their needs and provide the right solutions.
- Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
- Explain UK products & services, as well as provide guidance on tools and sources of information, to empower customers to self-serve.
- Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
Your Skills and Experience:
- Prior experience of working in a Customer Service industry - preferably within a corporate environment.
- Strong telephone and verbal communication skills.
- Active listener.
- Passionate about delivering positive solutions for customers.
- Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
Salary:$40,000 - $55,000 per annum, depending on experience. Benefits include free parking, comprehensive training program, and opportunities for career advancement.
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