Customer Relations Specialist

2 weeks ago


Livingston, United Kingdom Almond Housing Association Full time
Key Responsibilities

We are seeking a dedicated Customer Relations Specialist to join our Asset Management Team. In this role, you will work as part of the Reinforced Autoclaved Aerated Concrete (RAAC) Project Delivery Team to ensure essential works are delivered in customers' homes with minimal disruption.

You will be the central point of contact for customers during planned works, providing information and support while developing positive relationships with them. Your primary objective will be to maximise customer satisfaction and minimise impact on their daily lives.

As a Customer Relations Specialist, you will collaborate with contractors and external services to coordinate necessary works and ensure timely completion. If you have experience in customer-facing roles and a focus on relationship-building, we encourage you to apply for this exciting opportunity.



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