Technical Support Specialist

2 days ago


Livingston, West Lothian, United Kingdom Simply Solutions (Europe) Ltd Full time

Join our team at Simply Solutions (Europe) Ltd as a Technical Support Specialist, providing exceptional technical assistance to our clients in West Lothian. This exciting opportunity comes with a competitive salary of up to £24,000 - £25,000 per annum, depending on experience.

About the Position

This role involves providing dedicated technical support, handling customer inquiries, and collaborating with our experienced team to resolve complex issues. You will play a vital role in maintaining high levels of customer satisfaction and ensuring smooth operations within our organization.

  • Respond to technical queries from clients, either via phone, email, or online chat
  • Log and track customer issues using our client management system
  • Escalate critical issues to senior team members for further action

Our ideal candidate will be highly organized, with strong problem-solving skills and excellent communication abilities. Experience in IT support or a related field is highly desirable.



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