Senior Sales Operations Leader

1 week ago

London, Greater London, United Kingdom Smart Pension Full time
Job Title: Senior Sales Operations Leader

Estimated Salary: £80,000 - £110,000 per annum.

We are seeking a highly experienced and skilled Senior Sales Operations Leader to join our team at Smart Pension. The successful candidate will be responsible for driving operational excellence across all aspects of the commercial and revenue cycle.

The ideal candidate will have experience in managing sales operations, pipelines, and forecast, CRM systems, and a track record of enhancing commercial performance through operational improvements. They will also be able to demonstrate potential to develop a commercial strand to their experience.

Main Responsibilities:

  • Own and continuously optimise the end-to-end sales pipeline management process, ensuring accurate tracking and forecasting of revenue.
  • Implement tools and strategies to monitor pipeline health, identify bottlenecks, and improve deal flow efficiency.
  • Lead the development and ongoing refinement of sales forecasts to ensure realistic, data-backed revenue projections.
  • Work closely with sales leadership and finance leadership to analyse sales data, track key performance indicators (KPIs), and provide actionable insights to ensure targets are met.

Sales Commission and Bonus Structures & Incentives:

  • Work with other Commercial SLT members to design and manage sales compensation plans that drive performance, align with business goals, and incentivise top performance.
  • Ensure accurate and timely calculation of sales commissions, ensuring transparency and consistency across the sales team.
  • Collaborate with HR and finance teams to develop commission structures that are competitive, fair, and motivating for the sales force.
  • Monitor commission plans for effectiveness and adjust as necessary to reflect business priorities and market conditions.

Pricing Strategy & Governance:

  • Be a key member of the Commercial team developing the pricing strategy for the business, working closely with product, marketing, and finance teams to ensure pricing is competitive and aligned with business goals.
  • Develop and implement pricing models that optimise revenue and margin, ensuring consistency across the organisation.
  • Establish and maintain pricing governance processes, ensuring compliance with company policies and regulations.
  • Monitor pricing trends in the market and adjust pricing strategies accordingly to respond to competitive pressures.

Requirements:

  • Experience: 8+ years in commercial, finance sales, or revenue operations with experience working closely with senior executives to drive operational strategy.
  • Expertise: Strong understanding of pipeline management, sales commissions, pricing strategy, and CRM systems.
  • Data-Driven: Advanced knowledge of sales analytics, performance metrics, and reporting tools.
  • Leadership: Proven track record in managing cross-functional teams and driving operational efficiency across commercial functions.
  • Communication: Excellent communication and interpersonal skills with the ability to influence and align diverse stakeholders.
  • Problem-Solving: Strong strategic and analytical thinking with the ability to address complex challenges and drive continuous improvements.
  • Technology Proficiency: Experience with sales enablement tools, CRM systems, and data visualisation tools (e.g., Tableau, Power BI, Excel).

Benefits:

  • 25 days' holiday per year, increasing with length of service.
  • £500 annual training budget to spend on your professional development.
  • Extensive private healthcare, including dental, eyecare and EAP.
  • Enhanced sick leave (three months' pay per year).
  • Enhanced maternity and paternity (maternity – six months fully paid/paternity – three weeks fully paid).
  • Death in service insurance cover.
  • Fully-paid five-week sabbatical after five years of employment.
  • In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
  • Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist.

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