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Cleaning Operations Lead

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Nexgen Group Full time

About the Role

Nexgen Group is seeking an experienced Contract Management Supervisor to lead a team of Cleaning & Grounds operatives in the region.

The successful candidate will have prior experience in leading a Cleaning or Grounds Maintenance Team, along with good IT, Administration, and Coordination skills.

A Full UK Driving Licence is required, but a Company Vehicle will be provided.

Main Responsibilities

  • Coach, lead, direct, and motivate a small team of Operatives to deliver exceptional service.
  • Collaborate with leadership to deliver a flexible contract Service Level Agreement (SLA) and associated service specifications.
  • Conduct regular site reviews to ensure teams are delivering the service specifications.
  • Develop, build, and strengthen client and resident relationships to drive business growth.
  • Ensure service teams are compliant with Health and Safety, Quality, and Environmental business practices.
  • Ensure all service teams receive effective updates and are compliant with service schedules.
  • Develop measures to motivate all employees and drive exceptional customer service delivery.

Key Skills and Qualifications

  • Proven experience in leading a Cleaning or Grounds Maintenance Team.
  • Good IT, Administration, and Coordination skills.
  • Full UK Driving Licence.