Restaurant Operations Manager
3 weeks ago
Craft, Creativity and Community – we are Company of Cooks. Our values set the tone for everything we do, and we're looking for a Restaurant Manager to join our team at Southbank Centre in London.
Key Responsibilities:- Coordinate the entire operation of the restaurant during scheduled shifts.
- Meet and greet customers and be a presence in the restaurant.
- Oversee the table booking system to ensure maximum use of tables.
- Advise customers on menu, describing food choices and food style and making suggestions for wine choice and up selling where appropriate.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
- Develop and sustain good working relationships with the client at the relevant site.
- Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
- Understand and interpret the relevant financial control systems and use the information to measure performance and to achieve all financial targets working with the Operations Director where necessary.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
- Provide effective day-to-day performance management to all Front of House staff at the restaurant.
- Analyse and plan restaurant sales levels and profitability.
- Utilise contacts and personal profile to attract new business to the restaurant.
- Work to maximise sales at the restaurant through effective upselling and offering of promotions.
Working with Company of Cooks has its perks. People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
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