Restaurant Operations Manager
5 days ago
Restaurant Manager - Cogs Restaurant
Cogs Restaurant is a dynamic and innovative company that prides itself on delivering exceptional culinary experiences. We are seeking a highly skilled and experienced Restaurant Manager to join our team at Southbank Centre.
The successful candidate will be responsible for coordinating the entire operation of the restaurant during scheduled shifts, ensuring that all services provided are of the highest standards. This will involve overseeing the table booking system, advising customers on menu options, and developing and sustaining good working relationships with clients.
Key Responsibilities:
- Coordinate the entire operation of the restaurant during scheduled shifts.
- Meet and greet customers and be a presence in the restaurant.
- Oversee the table booking system to ensure maximum use of tables.
- Advise customers on menu options, describing food choices and making suggestions for wine choice and up selling where appropriate.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/service team and to ensure the food and service is of the highest quality.
- Develop and sustain good working relationships with the client at the relevant site.
- Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
- Understand and interpret the relevant financial control systems and use the information to measure performance and to achieve all financial targets working with the Operations Director where necessary.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
- Provide effective day-to-day performance management to all Front of House staff at the restaurant.
- Analyse and plan restaurant sales levels and profitability.
- Utilise contacts and personal profile to attract new business to the restaurant.
- Work to maximise sales at the restaurant through effective upselling and offering of promotions.
What's in it for you?
Cogs Restaurant offers a range of benefits to its employees, including personal development and training opportunities, life assurance scheme, pension scheme, holiday allowance, private medical eligibility, eye care, and a great wellbeing strategy.
A Honest Approach, A Passionate Team, Quietly Confident
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